# Privacy policy > What data Agentix collects on the website and the platform, why, who it is shared with, how it is protected and how you control it. Page: https://agentix.expert/en/privacy/ What data we collect on the website and the platform, why, who we share it with and how you can control it. Effective October 15, 2026 ## 1. Who processes the data Data controller: «ԱԳԵՆՏԻՔՍ» ՍՊԸ (AGENTIX LLC), TIN 02944337, 1 Yekmalyan St., premises 0002, Kentron, Yerevan, Republic of Armenia. We process data under the Law of the Republic of Armenia on Personal Data Protection and other applicable law. For any question about data, write to hello@agentix.expert. This policy covers visitors to agentix.expert, platform users, their representatives and partners. ## 2. What data we collect - Website form data: your name or company name, Telegram contact or email, niche, number of network distributors, countries and languages, and your message. - Workspace data: name, email, phone, job title and company, if you provide them. - Payment details as needed to take payment. Card data is processed by the payment provider; we do not store it. - Technical data: IP address, browser, device, operating system, activity and error logs, cookie identifiers and browser storage data. - Your actions on the platform and support requests. - Materials you upload: knowledge base, texts, photos and voice for avatars, videos and other files. - Data from connected social accounts: posts and their statistics, direct messages and comments the AI sales agent replies to. ## 3. Photos and voice for avatars To create an AI avatar and voice clone, you upload a photo and a voice recording. We use them only to create and run your avatars and videos. An avatar or voice of another person is created only with that person's consent, and obtaining it is your responsibility. If the law requires separate consent for this feature, we obtain it before processing. ## 4. Your customers' data When the AI sales agent replies to your customers on social media and messengers, and leads go to the CRM, their data is processed on your instructions and for your purposes. You are responsible for collecting it lawfully and informing your customers; we process it only to run your platform features. Do not upload special categories of data (health, beliefs, origin and others) without a legal basis. ## 5. Why we process data - To respond to your website request and contact you. - To create and maintain your workspace and provide platform features. - To take payment and keep accounting and tax records. - To provide support. - To protect the platform and prevent fraud and abuse. - To comply with the law and resolve disputes. Legal bases: our contract with you, your consent where the law requires it, our legitimate interests and our legal obligations. ## 6. AI models and international transfers - Some features run on AI models and cloud infrastructure from third-party providers, so data you submit for these features may be processed outside the Republic of Armenia. - We transfer data abroad only on grounds allowed by Armenian law: to countries with adequate data protection, with your consent or with the authorization of the competent authority. - We do not use your personal data to train our own models without a separate legal basis or your consent. For statistics and platform development we use only anonymized data. ## 7. Who we share data with - Providers that help us deliver the service, and only as needed: AI, cloud and hosting providers, payment providers, communication and support services, and the social platforms whose accounts you connected. Each processor has a written contract with us that includes data protection requirements. - If you are a network distributor, your network leader sees your posts, inquiries and status on the Network Pulse screen. - Government authorities where the law requires it. ## 8. How we protect data We use legal, organizational and technical measures: encryption where the law requires it, access control, authentication, activity logs, backups, security monitoring and software updates. Only staff and contractors who need data for their work can access it. If a breach happens, we act under Armenian law: we contain it and notify the police, the competent authority and, where needed, you. ## 9. How long we keep data While your workspace or contract is active, and then as long as the law requires, for example for accounting. Backups keep data for no more than 90 days after deletion from the main systems. After that, data is deleted or irreversibly anonymized. ## 10. Your rights - Find out what data we process, why and who we share it with. - Access your data. - Ask us to correct, block or delete data that is incomplete, inaccurate, outdated or unnecessary. - Withdraw your consent. - Complain to the personal data protection authority or a court. Write to hello@agentix.expert. We provide information about your data within 5 days, correct or delete inaccurate data within 3 business days after confirmation, and after you withdraw consent we stop processing and delete the data within 10 business days unless the law requires us to keep it. This is free of charge. ## 11. Age The platform is for people aged 16 and over. If we learn that we received data of a younger person without a guardian's consent, we stop processing it and delete it. ## 12. Cookies and changes How the website uses cookies and browser storage is described in the [cookie policy](https://agentix.expert/en/cookies/). We may update this policy; the new version is published on this page with its date. ## 13. Company details and contacts - «ԱԳԵՆՏԻՔՍ» ՍՊԸ (AGENTIX LLC) - TIN (ՀՎՀՀ): 02944337 - Registration number: 999.110.1571658 - Registered address: 1 Yekmalyan St., premises 0002, Kentron, Yerevan, Republic of Armenia - Email: hello@agentix.expert - Phone: +374 77 491 008 Documents - [Terms of use](https://agentix.expert/en/terms/) - [Subscription terms](https://agentix.expert/en/offer/) - [Privacy policy](https://agentix.expert/en/privacy/) - [Cookie policy](https://agentix.expert/en/cookies/) - [Cancellations and refunds](https://agentix.expert/en/refund/) - [Acceptable use](https://agentix.expert/en/acceptable-use/) - [Service levels](https://agentix.expert/en/sla/)