# Cancellation and refund policy

> How to cancel an Agentix subscription, when plan and credit payments are refunded and how to request a refund.

Page: https://agentix.expert/en/refund/

How to cancel a subscription, when we give refunds and how to request one.

Effective October 15, 2026

## 1. General

This policy is part of the [subscription terms](https://agentix.expert/en/offer/) and does not limit your rights under the mandatory law of the Republic of Armenia. Where the law gives you more, the law applies.

## 2. Subscription

- You can cancel the subscription at any time. The next month is not charged, and access to subscription features remains until the end of the month already paid.
- Payment for the current month is not refunded once access is open, except where the law requires it or as described below under "If access did not open".

## 3. Professional plan and additional avatars

- The one-time Professional plan payment is considered fulfilled once access is open and the plan's credits are added. Cancelling voluntarily after that does not entitle you to a refund.
- Payment for an additional avatar for the current month is not refunded once the avatar is connected; you can cancel the following months.

## 4. Credits and internal balance

- Credits already used for completed AI actions are not refunded. Every generation run uses credits, even if you do not like the result.
- Unused purchased credits do not expire. On written request we refund their value; documented refund costs such as bank, payment system and acquiring fees may be deducted where the law allows.

## 5. If access did not open

If access to paid features did not open after a successful payment and we did not open it within a reasonable time after you told us, we refund the payment.

## 6. Erroneous and duplicate payments

If a technical error charged you twice or charged you more than you owed, write to us: after checking, we refund the excess.

## 7. How to request a refund

Write to hello@agentix.expert with the subject "Agentix refund request". Include your workspace email, the payment date and amount, the order or transaction number and the reason.

We review the request and give our decision within 10 business days after receiving all the details. If the refund is approved, we instruct the payment provider within 10 business days; when the money arrives depends on your bank.

## 8. Payment disputes

If you dispute a payment with your bank, we may provide the bank and payment system with records of your sign-up, acceptance of the subscription terms, the opening of your access and your use of the platform.

## 9. Company details and contacts

- «ԱԳԵՆՏԻՔՍ» ՍՊԸ (AGENTIX LLC)
- TIN (ՀՎՀՀ): 02944337
- Registration number: 999.110.1571658
- Registered address: 1 Yekmalyan St., premises 0002, Kentron, Yerevan, Republic of Armenia
- Email: hello@agentix.expert
- Phone: +374 77 491 008

Documents

- [Terms of use](https://agentix.expert/en/terms/)
- [Subscription terms](https://agentix.expert/en/offer/)
- [Privacy policy](https://agentix.expert/en/privacy/)
- [Cookie policy](https://agentix.expert/en/cookies/)
- [Cancellations and refunds](https://agentix.expert/en/refund/)
- [Acceptable use](https://agentix.expert/en/acceptable-use/)
- [Service levels](https://agentix.expert/en/sla/)