Subscription terms

1. General

This document is a public offer from «ԱԳԵՆՏԻՔՍ» ՍՊԸ (AGENTIX LLC) ("we") to enter into an agreement for the right to use the Agentix platform online as a service (SaaS), without transferring copies of the software or any exclusive rights.

The offer is addressed to any person with legal capacity, sole proprietor or company ("you") and is intended primarily for business and professional use. If you use the platform for personal purposes, the mandatory consumer protection law of the Republic of Armenia also applies to you and takes precedence over these terms.

These terms apply together with the terms of use, privacy policy, cancellation and refund policy, acceptable use policy, service levels and cookie policy.

2. How the agreement is made

You accept these terms in full and without reservation when you do any of the following:

• Sign up on the platform.
• Click "Sign up", "Subscribe", "Activate plan" or a similar button.
• Pay for a plan, an additional avatar or credits.
• Start using the platform, including through a partner's or network leader's link.

From that moment an agreement on these terms is in force between us. If you accept on behalf of a company, you confirm that you are authorized to do so.

3. What we provide

• We grant you a limited, non-exclusive right to use the platform's features online within your plan. The right is personal: it cannot be transferred, sold, rented or shared without our written consent.
• What each plan includes, prices and what is paid separately are shown on the Pricing page, in your workspace or on your invoice. By paying, you agree to the price at the time of payment.
• Features that the website's tables mark as not yet released become part of the plan when released. Until release they do not create a right to demand them.
• Updates and new features become part of the platform and are covered by these terms.

4. Plans and payment

• The subscription is paid monthly in advance and gives access to subscription features until the end of the paid month. If the next month is not paid, access to subscription features is suspended; purchased credits remain.
• The Professional plan is paid once and has no recurring fee. The credits that come with it are added once on activation.
• Additional avatars with auto-posting and an AI sales agent are billed monthly per avatar.
• Plans for network leaders and network distributors apply inside a network; their terms are on the Network leaders page.
• Payment is made in your workspace through payment providers using the methods available there. Bank, payment system and currency conversion fees are borne by you.
• We consider our obligation fulfilled when access to the paid features is open in your workspace.

5. Credits and internal balance

• Generation, content plans, AI sales agent replies and other AI actions are paid for in credits. Usage depends on the model, format, length and resolution; prices for actions are shown in your workspace.
• Credits are bought by topping up your internal balance. A top-up is an advance payment for future AI actions, not a purchase of property, a license or a digital asset.
• Purchased credits do not expire and can be used without a subscription. The subscription does not include a monthly credit allowance.
• Credits are deducted automatically as AI work is done. Every new generation run uses credits, even if you do not like the result.
• We choose AI models and providers and may replace them. Credit prices for actions may change with provider prices; new prices apply only to actions taken after the new prices take effect.
• Bonus credits from promotions are added on the terms of the promotion.
• How to get a refund of an unused balance is described in the cancellation and refund policy.

6. Your obligations

• Provide accurate details and keep them up to date.
• Keep your login, password, API keys and other credentials safe and tell us right away if you lose access.
• Follow the acceptable use policy, the law and the rules of social platforms.
• Check AI output before you publish or use it.
• Hold the rights to what you upload and the consent of people whose faces and voices are used.

7. Our obligations and rights

• Provide access to paid features and take reasonable steps to keep the platform running.
• Process data under the privacy policy.
• Start work on requests within the times in the service levels document.
• Temporarily limit access for maintenance, updates and protection of the platform.
• Change features, the interface, models, providers and prices, publishing the changes on the website or in your workspace.
• Request identity information where the law requires it, including anti-money-laundering and sanctions law.

8. Liability and force majeure

Limitations of liability and the rights in the platform and in content are set out in the terms of use and apply to this agreement.

We are not liable for failing to perform because of force majeure: natural disasters, military action, government decisions, sanctions, large-scale outages of the internet, data centers, cloud infrastructure or AI providers. If such circumstances last more than 90 days in a row, we may end access without compensating you for losses.

9. Confidentiality

Each party keeps confidential the other party's non-public information learned under the agreement: the platform's code and design, business terms, customer data and financial information. Exceptions: information that is public, lawfully received from third parties or disclosed as required by law. This obligation lasts 5 years after the agreement ends.

10. Term and termination

• The agreement is in force while you use the platform and ends when you close your workspace or we end access on the grounds in these terms or the terms of use.
• You can cancel the subscription at any time; access remains until the end of the paid month.
• Provisions on rights, liability, confidentiality, data and disputes survive termination.

11. Changes to these terms

We may change these terms by publishing a new version on this page. It takes effect when published unless it states otherwise. Periods already paid and credits already purchased keep the terms in force at the time of payment.

12. Governing law and disputes

These terms are governed by the law of the Republic of Armenia. Disputes are resolved through negotiation and a written claim to hello@agentix.expert, answered within 30 calendar days, and then by the competent court of the Republic of Armenia at the company's registered address, unless mandatory law requires otherwise.

13. Company details and contacts

• «ԱԳԵՆՏԻՔՍ» ՍՊԸ (AGENTIX LLC)
• TIN (ՀՎՀՀ): 02944337
• Registration number: 999.110.1571658
• Registered address: 1 Yekmalyan St., premises 0002, Kentron, Yerevan, Republic of Armenia
• Email: hello@agentix.expert
• Phone: +374 77 491 008