Effective October 15, 2026
1. What this document is
This document describes target levels for the platform and support. It is part of the subscription terms, is informational and does not by itself create a right to compensation, penalties or payments.
2. Availability
We aim for the platform to be available 99.5% of the time in a calendar month. This is a target, not a guarantee.
The calculation excludes planned maintenance and updates, force majeure, government action, outages at internet providers and data centers, denial-of-service attacks, and failures of cloud infrastructure, AI providers and payment services.
3. AI models
Generation and response speed depend on the model, load, the AI provider's limits and your internet connection, so we do not guarantee a time for each response. Check AI output before you use it.
4. Planned maintenance
We announce major planned maintenance in advance where possible. Some features may be unavailable during maintenance.
5. Support
Write to hello@agentix.expert. Support helps with errors, access and login and explains how to use features. Support does not include training in AI tools, writing prompts, business consulting, creating your content or setting up integrations unless a separate agreement says so. Training is available in the Academy.
6. Response times
- Critical: the platform is down or core features do not work for most users. We start work within 2 hours.
- High: key features are seriously impaired. Within 8 hours.
- Medium: a bug in one feature that does not stop your work. Within 2 business days.
- Low: questions, suggestions and non-critical requests. Within 5 business days.
These times are for starting work on a request. Time to fix depends on the complexity of the issue and on third parties.
7. Security and updates
We use secure connections, access control, event logs, backups and other protective measures, but no one can guarantee complete protection from every threat. We change the interface, algorithms and features, and this does not count as a breach of service levels.
8. Compensation
This document does not provide automatic compensation, discounts or credits for downtime. Compensation is possible at our discretion or where the law of the Republic of Armenia requires it.
9. Company details and contacts
- «ԱԳԵՆՏԻՔՍ» ՍՊԸ (AGENTIX LLC)
- TIN (ՀՎՀՀ): 02944337
- Registration number: 999.110.1571658
- Registered address: 1 Yekmalyan St., premises 0002, Kentron, Yerevan, Republic of Armenia
- Email: hello@agentix.expert
- Phone: +374 77 491 008
